Purpose of Job:

To perform the operational tasks tied to the Company’s Customs Brokerage services product. The duties include all tasks related to Customs clearance at the desk level, including Customs entry, clearance follow up with Customs & Border Protection (CBP), and other Partner Government Agencies (PGA), such as Food & Drug Administration (FDA), Consumer Product Safety Commission (CPSC), Department of Transportation (DOT), Environmental Protection Agency (EPA), and others as needed.

Essential Duties & Responsibilities:

1. Customs clearance processing for local and assigned HUB accounts

2. Follow up on all Customs and PGA clearances

3. Communicate with clients related to entry and delivery instructions; this responsibility involves managing a large volume of e-mails and phone calls

4. Communication with vendors related to delivery or other issues in carrying out services.

5. Dispatch shipments for delivery, monitor progress, obtain Proof of Delivery (POD) and update delivery milestones.

6. Provide notification to Supervisors, Managers, and Corporate Trade Compliance Group (CTCG) as applicable for issues which require escalation such as Customs or PGA holds, CBP or PGA exams, and any written notices received from CBP or a PGA

7. Compliance with all Import Brokerage Standard Operating Procedures (SOP) statements which relate to the desk level work for Import Brokerage as issued and monitored by local Management and CTCG

8. Compliance with all Company Security policies

9. Compliance with all applicable government laws and regulations as pertaining to work performed

Employment Hours:

Check all that apply:

(X) Full-time

( ) Part-time

( ) Temporary

( ) Intern

( ) Other _____________

Does this job have special time requirements, such as odd hours or overtime? (X) Yes / ( ) No

If Yes, describe:

Overtime hours may be needed if business volume and/or time sensitive matters dictate.

Basic Qualifications & Requirements:

List any required educational attainments (degrees, certificates, licenses, etc.): College education (associates degree or higher), Certified Customs Specialist

List any required skills (computer, machinery, typing, etc.): Computer skills, including Microsoft Office knowledge is required.

List any required special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): Must be highly organized, self starter, and able to communicate effectively in English (written and verbal)

List any required experience (of what type, for what duration, in what industry, etc.): The position requires ocean entry processing experience, knowledge of the Harmonized Tariff Schedule (HTS), Customs regulations, and PGA regulations related to FDA, CPSC DOT, EPA, etc. Industry experience is extremely useful in determining success in this position.

Preferred Qualifications:

List any preferred educational attainments (degrees, certificates, licenses, etc.): College education (associates degree or higher)

List any preferred skills (computer, machinery, typing, etc.): Experienced Cargo Wise brokerage software

List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): N/A

List any preferred experience (of what type, for what duration, in what industry, etc.): The position requires knowledge of the Harmonized Tariff Schedule (HTS), Customs regulations, and PGA regulations related to FDA, FCC, DOT, EPA, etc. Industry experience is extremely useful in determining success in this position.