Job Description

KIOXIA America Inc., formerly Toshiba Memory America Inc., is looking for a Help Desk - IT Specialist to assist the IT Department. The ideal candidate will be responsible for day-to-day problem resolution relating to PCs, Microsoft applications (Word, Excel, etc.) as well as other types of applications such as Visio, Adobe, etc., first level network issue resolution, and project implementation as needed.

The following is a summary of the essential functions for this job. Specific activities may vary periodically. In this contract role, the Helpdesk Specialist will perform the following duties:

* Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

* Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

* Install and deploy software/end user devices as needed.

* Conduct end user device imaging efficiently.

* Conduct asset inventory related matters.

* Follow up with customers to ensure issues are resolved.

* Improves client references by writing and maintaining documentation.

* Participates in development of client training programs by identifying learning issues and recommending instructional language.

* Accommodates clients job modifications by recommending devices and techniques.

* Improves system performance by identifying problems and recommending changes.

* Project implementation of Windows 11 upgrade and Microsoft 365 rollout/support.

* Manage Help Desk tickets in a timely manner.

* Perform other duties as necessary.