• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Supports and maintains a clean and safe work environment in conjunction with our Safety Manager
• Develops annual goals and objectives for the assigned Service departments to include expected billings for labor based on sales estimates, rental contracts and equipment sales
• Regularly reviews performance of department metrics financially and operationally to understand where opportunities for improvement exist
• Develops Standard Operating Procedures (in conjunction with VP and other Regional Service Managers) to ensure that all branches are conducting business in a uniform and consistent manner
• Monitors and tracks all OEM factory campaigns to ensure KSMI achieves 100% completion rate for all mandatory campaigns
• Develops relationships with represented manufacturers to collaborate support efforts
• Works in conjunction with our Training department to ensure that all technicians are receiving the proper training, to guarantee they are current with the products we sell and service
• Works with individual Service Managers to develop capital expenditure needs on an annual basis to be submitted to senior management for review and approval
• Works with Branch Operations Managers as needed to resolve issues, develop individual service support plans for customers, rental department and used equipment
• Promotes good inter-department relationships at the local branch as well as with other company facilities and departments
• Works directly with Branch Service Manager and customers to resolve disputes or concerns in a timely and professional manner
• Works with Branch Service Manager and Product Service Managers to identify technician and shop tooling needs
• Works with Branch Service Managers and Product Service Managers to identify hiring needs and interviewing potential technicians
• Works with individual Service Managers to ensure departmental operating matrixes are achieved such as work in progress (WIP), invoicing, technician efficiency, warranty etc.
• Ensures that appropriate communications take place throughout the locations by conducting regular team meetings, one on one meetings, encouraging an open-door policy, and proactively seeking feedback from team members
• Performs other job-related duties as assigned

• Bachelor's Degree or equivalent
• Five (5) years of experience with a multi-branch, heavy equipment dealership, or related industry
• Exceptional Interpersonal skills and excellent communication skills
• Adept at organizing, planning, and task completion to manage a high volume of department paperwork

• Pushes/Pulls/Lifts/Carries up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors 
• Physical ability to perform maintenance on equipment for extended hours of time with continual mounting and dismounting throughout the workday
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This is considered a Safety-Sensitive position.