This is a remote position.

The experienceembodies the elegant side of the Mediterranean creating unique andunforgettable emotions for guests through the discovery of theworld s cultures beauties and tastes.

It translates a passion forthe sea into a commitment to excellence in hospitalityprofessionalism dedication and mastery of every single detail toensure the complete happiness and satisfaction of each guest.

What toExpect

On a daytoday basis agents canexpect to participate in the following activities :

This is a bilingual opportunity for English / Spanishspeakers. Agents will need to speak Spanish fluently and pass anassessment in Spanish

Responding to general inquiries

Describing the booking options

Explaining billing process and options

Accepting and processing requests forinformation materials

Researching and resolving customer complaints

Billing clarification questions

Transferring calls to Clientcustomer service when required

Additional services as mutually agreed upon by Client and Arise

Requirements

Capabilities of TopPerforming Service Partners for this Program

Agents will need to have sales ability able tomultitask and take quick notes and have a knowledge of geography.

Displays patience empathy anability to manage stress the ability to work under pressure

Skilled and efficient inwriting and verbal communication

Provides knowledgeable friendly and eloquent customerservice

Benefits

Affordable PPO Healthcare andDental Options Available

• Capabilities of Top Performing Service Partners forthis Program - Respond to incoming contacts from customers in aprofessional and efficient manner.
• Maintain knowledge and abilityto effectively articulate the brand, products, policies, andprocedures. - Drive sales by offering to place orders and suggestcomplementary items based on customer needs and preferences.
• Mitigate customer escalations through effective decision making andproblem-solving skills. - Leverage multiple systems and tools toeffectively handle customer contacts.
• Simultaneously handlemultiple tasks including contact handling and data processing. -Passion for working within a group environment that deliversexceptional customer experiences.
• Demonstrated customer serviceskills, preferably in a retail and / or contact center environment. -Effective decision-making, problem-solving and follow-up skills.
• Excellent verbal and written business communication skills. -Ability to multi-task in a fast-paced environment and handleshifting priorities.
• Strong attention to detail. - Intermediatecomputer skills, including proficiency in Windows navigation and MSOffice. - Luxury retail experience

Last updated : 2024-08-22