Description

Position Summary

The Case Coordinator is responsible for the day-to-day operations of new cases. This person reports directly to the Intake Manager and acts under his or her direction. Hours for this position are M - Th 10am - 7pm and Friday 8am - 5pm.

Essential Duties/Responsibilities:

• Collect list of new cases opened and input data into case management software following established procedures and turnaround time
• Locate and review police reports for accurate information
• Create client files and distribute to appropriate Attorney/Paralegal team
• Scan and attach documents to client file in case management software
• Edit documents, scan and fax
• Add providers from spreadsheet into case management software
• Interact with firm investigators and doctors’ offices
• Answer phones in a high-volume call center
• Regular, consistent, punctual attendance
• Other duties as assigned

Requirements

Required Skills / Abilities:

• Coordination skill to operate office phone, headphones, printers and calculators. Use of computers and related software applications.
• Highly proficient in MS Outlook, Word and Excel.
• High command of English grammar, usage, punctuation, and spelling. Exceptional communication skills
• Ability to work well under pressure and to exercise good judgment
• Strong attention to detail, organized and able to multitask and prioritize workload

Education and Experience:

• High School Diploma preferred
• High volume phone, call center and/or law firm experience is preferred
• Must type no less than 45 WPM
• Prior case management experience preferred

This is a Full-time in-office position Monday - Friday

Kisling, Nestico & Redick is an Equal Opportunity Employer