Top Skills:

• Minimum 3 years of experience SAP Customer Relationship Management (CRM), CRM Web-UI, S/4HANA, B/4HANA,
• Enterprise Central Component (ECC, Business Intelligence/Warehouse (BI/BW) and/or Interfaces in SAP
• Functional SAP experience is required.
• Knowledge of Enterprise Resource Planning (ERP) applications or object-oriented analysis and
• design.
• Knowledge of basic CRM architecture
• Experience in requirements development, system design, and testing

Responsibilities:

Assist in the periodic review and revision of the Operations and Maintenance sections of the

CAMS Enterprise Project Plan. Provide opinions and guidance to the CAMS Project Manager.

• Use the Project Management tool to record time and progress reporting. Assist in the

development of project plans. Manage incidents using the Department tool.

• Follow established plans and processes. Provide recommendations for updates as requested.

• Perform a preliminary impact assessment of any support requests and provide an impact

analysis that covers impact to cost, resources, hardware, software, schedule, and any

downstream impact to other IT systems, projects or programs as requested. Lead and manage

support requests as assigned. Complete assigned support request related work.

• Provide opinion on potential and proposed changes to CAMS by the Department. This may

include options and suggestions for alternatives, as well as an impact analysis that covers

impact to cost, resources, hardware, software, schedule, and any downstream impact to other IT

systems, projects, or programs.

• Attend meetings related to CAMS Operations & Maintenance, and any CAMS related

modifications or enhancements. Schedule and lead meetings and provide agendas,

presentations, minutes, issue, and decision papers.

• Provide reports or opinions as directed by the CAMS Project Manager or designee. These are

data to assist in decision making, not changes migrated to production. Examples of reports/

opinions/ draft responses include providing responses to State and Federal agency inquiry,

prepare formal or informal status reports including supporting documentation as needed, prepare

materials for interagency, state, and federal audits and other systems reviews.

• Assists program staff on an as-needed basis to analyze trends and cause/effect relationships

associated with child support program performance, including analysis and dissemination of data

related information such as performance accountability measurements (PAMS) and federal

reporting.

• Assist in determining the problem and resolve 2nd level requests. Break-Fix resolution and root

cause analysis support to address CAMS application problems.

Job Type: Contract

Pay: Up to $50.18 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 6 years

Schedule:

• 8 hour shift

Ability to Commute:

• Tallahassee, FL 32399 (Preferred)

Ability to Relocate:

• Tallahassee, FL 32399: Relocate before starting work (Required)

Work Location: In person