Assistant General Manager

Summary

Thank you for taking the time to apply for the Assistant General Manager job with our Company! Under the guidance of the Senior General Manager, the AGM is responsible for the customer and team member experience while supporting operational excellence in our restaurants. Being an AGM is an incredible opportunity for someone who is customer service oriented, experienced in managing a performance-responsible restaurant, and knows what it takes to set and meet weekly goals while providing professional leadership in a fast-paced environment.

We look forward to speaking with you about this opportunity, and what you can bring to the team!
Job Duties

• Manage with integrity, honesty and promote the company’s culture, vision, and mission
• Make schedules and make sure the restaurant is staffed and set up for business, while being in line with labor standards
• Lead by example, enforce company standards, and invest in employees through coaching and training
• Coordinate communication between FOH and BOH staff to ensure adherence to our one-house philosophy
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
• Keep team members accountable to performance standards through the lens of humanity
• Ensure opening/mid-day/closing daily check lists are completed.
• Demonstrate accuracy and thoroughness while always looking for ways to improve and promote quality.
• Bring any customer, food quality, team member, and other issues to the SGM to come up with a plan for effective resolution
• Monitor online reviews and make recommendations to the SGM for ways to improve the customer experience
• Work side-by-side with team members to promote training and team member performance at all workstations in FOH and BOH operations
• Build relationships with vendors, leadership, and members of your restaurant team to ensure successful shop operations
• Monitor and adhere to control systems while reinforcing safety awareness in the store.
• Other duties as assigned

Requirements

• 3 years of previous restaurant experience and at least one year of management experience.
• High school diploma or GED
• MAST Certification, Food Handlers Permit, Alcohol Serving Permit.
• Successfully demonstrated experience of running the floor 8 hours per day in high volume stores.
• Ability to have a flexible schedule to meet operational needs
• Physical demands: sitting, walking, bending, lifting, crouching, twisting, kneeling, and other physical activities related to a high-volume restaurant environment.
• Strong computer skills and working knowledge of Microsoft Excel and Word.
• Strong communication skills and can listen attentively to guests and team members.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Strong customer service, quality focus, leadership ability and decision-making skills.

We are an equal opportunity employer to all employees and applicants. We do not discriminate against qualified individuals based on their race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.