Courier Express is seeking a motivated and detail-oriented individual to join our team as a Driver Monitor/Dispatcher. In this role, you will play a crucial part in ensuring timely deliveries and excellent customer service. You will be responsible for monitoring driver progress, providing assistance with route issues, resolving customer complaints, and working closely with management to optimize operations.

Primary Responsibilities:

• Monitor driver locations and delivery schedules in real-time
• Communicate effectively with drivers to provide support and address any concerns
• Troubleshoot and resolve routing problems to ensure timely deliveries
• Respond to customer inquiries and complaints in a timely and professional manner
• Collaborate with management to identify and implement improvements to delivery processes

Secondary Responsibilities:

• Provide backup support to customer service as needed

Qualifications:

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure and meet deadlines
• Proficiency in relevant software and tracking systems
• Familiarity with local roads and traffic patterns

Benefits:

• Competitive salary and benefits package
• Opportunity to work in a fast-paced and dynamic environment
• Potential for growth and advancement within the company