4 Customer Support Engineer Jobs in Italy, TX
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KLA is Hiring a Customer Support Engineer Near Italy, TX
Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job DescriptionAt KLA each employee contributes to the advancement of humanity and technology through our industry leading tools and solutions!
A Customer Support Engineer at KLA is primarily responsible for customer service activities associated with installation, troubleshooting, diagnosing, and repairing of capital equipment at customer sites.
This is an excellent opportunity for a recent engineering Graduate to start their career or an experienced Engineer to progress their career in a technically challenging environment!
Key responsibilities:
- Responsible for customer service activities associated with installation, troubleshooting, diagnosing and repairing of capital equipment at customer sites.
- Represents the company to the customer and assumes accountability for customer satisfaction with service.
- Repairing of system level problems (which have multiple causes and for which no standard procedures exist)
- Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
- Assures operational quality of system equipment.
- Coordinates actions with customers to minimize down time.
- Prepares quotes for customers based on labour, travel expenses incurred and parts needed.
- There will be between 70% to 80% travel in this role to customers site.
- Experience with troubleshooting techniques in repairing complex and sophisticated tools.
- Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
- Ability to address overall system issues (hardware, software, networking, automation, applications); ability to drive customer improvement programs, change order programs.
- Understanding of customer application/utilization of assigned equipment set in production environment desirable.
- Excellent analytical problem-solving skills
- Creative thinking approach to deal with customer challenges and needs
- Fluent English (Both written and spoken)
- A valid driving license is required for the country you will be working in
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employer
Job Summary
Full Time
Business Services
$83k-110k (estimate)
05/24/2024
06/16/2024
klagroup.com
INDIANAPOLIS, IN
25 - 50
1995
Private
REBECCA GROSSMAN
<$5M
Business Services
Related Companies
The job skills required for Customer Support Engineer include Customer Support, Customer Service, Troubleshooting, Problem Solving, Technical Support, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Engineer positions, which can be used as a reference in future career path planning. As a Customer Support Engineer, it can be promoted into senior positions as a Technical Customer Support Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Engineer. You can explore the career advancement for a Customer Support Engineer below and select your interested title to get hiring information.
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