Base Pay Range: $115,900.00 - $197,000.00 Annually
Primary Location: USA-MI-Ann Arbor-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred QualificationsServe as the Project manager of the KLA product support operational team to design, develop, new business process and infrastructure. Lead continuous improvement of operational systems, processes, documentation, and training to Improve service business processes, infrastructure, and optimize. Coordinate project schedule and strategies with other project owners. Collaborate with KLA Services functional teams: New Products, Technical Support, Install, Supply Chain, Marketing, Sales, and across KLA’s manufacturing, product divisions, and quality teams.
As the PSO (Product Support Operations) Project Manager:

• Lead cross functional team to develop programs and projects to create and improve KLA service processes and infrastructure to drive business strategies.
• Manage activities for the program project plan, track achievements, create and track critical metrics, and provide structured reporting executive board.
• Develop automation solutions for process improvement and establish a governance process.
• Work closely with and influencing a multi-functional and subject mater experts teams.
• Lead a collaboration team in the design, quality, and maintenance of support systems and infrastructure support business processes.
• Demonstrated skills in conceptualizing creative technical solutions and detailing them.
• Guide a team to conduct end-to-end process modelling, identify improvements, understand dependencies between complex processes and systems, and hand-offs.
• Able to act as a change agent, driving process changes across the organization, using change management standard methodologies.
• Ability to set priorities and delegate tasks during critical situations where multiple issues must be handled simultaneously.
• Opportunity for travel domestic & foreign.

Minimum Qualifications

• 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years with equivalent experience.
• PMP Certified preferred.
• Experience with Customer Relationship Management, quality control systems, and quality methodology (DMAIC, Six Sigma)

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at 1-408-352-2808 to request accommodation.