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Base Pay Range : $27.50 - $46.74 Per Hour
Primary Location : USA-OR-Hillsboro-Beaverton-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below.
Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location.
The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting.
Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training.
If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.
KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.
Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group / Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
Our comprehensive services include : proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24 / 7 technical support teams and knowledge management systems;
and an extensive parts network to ensure worldwide availability of parts.
Job Description / Preferred Qualifications
The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites.
The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service.
The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems.
The CSE is responsible for their parts inventory tracking along with documentation related administrative work.
Must drive solutions based on analytical assessments of available data.
in addition CSEs aid installation teams on equipment startup and relocation activity.
Attainment of Certification Level 3 including basic proficiency in systems level repair of a product within a family is required within defined time period.
Good interpersonal / communication skills in understanding customer needs. Ability to work with exacting timelines to address system down events that may affect customer manufacturing area.
Efficiently communicate system issues internally to management and technical support teams as well as being able to externally communicate critical issues to a diverse technical audience.
Minimum Qualifications
Master's Level Degree with work experience of 0 years, or Bachelor's Level Degree with work experience of 1-2 years, or equivalent combination of work experience and education.
The company offers a total rewards package that is competitive and comprehensive including but not limited to the following : medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us at talent.acquisition@kla.com or at 1-408-352-2808 to request accommodation.
Last updated : 2024-05-29
Full Time
Business Services
$52k-71k (estimate)
04/05/2023
07/25/2024
klagroup.com
INDIANAPOLIS, IN
25 - 50
1995
Private
REBECCA GROSSMAN
<$5M
Business Services
The job skills required for Service engineer include Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service engineer positions, which can be used as a reference in future career path planning. As a Service engineer, it can be promoted into senior positions as a Business Application Delivery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service engineer. You can explore the career advancement for a Service engineer below and select your interested title to get hiring information.