Company Overview

Group/Division

Job Description/Preferred Qualifications

CAPRES & Microsense Tech Support Engineer (TSE) independently respond to issues where first-line product support has been unable fix problems in malfunctioning equipment. The main job focus is as following:

• Acting as Factory Specialist to provide Field Service organization with technical product knowledge and on-site support. Identify causes, root causes, POA, and resolution. Respond to first level service request. Determine appropriate troubleshooting method to quickly resolve customer tool issues.
• Technical lead on sophisticated systems issues. Solve the most complex problems and determine remedial actions required to bring the customer tool back to production. If the depth of technical understanding requires, consults with HQ engineering teams, and hosts meetings with multiple teams to discuss the technical issues and determine the best course of action.
• For all tool critical issues ensure a suitable Plan of Action is developed and provide it to the local team for implementation. Continued support for all POA activities.
• Work on highly complex problems requiring in-depth system knowledge and understanding of operating principles.
• Clearly detail solving processes, technical findings, and postmortem analysis to generate 7-steps documentation.
• Hands on experience with electrical and mechanical tools

Minimum Qualifications

• Bachelor's degree with 2 years of demonstrated experience or equivalent combination of education and experience in engineering applications.
• Act independently both during day-to-day work and at customer site. Drive work to resolution, including structured troubleshooting and technical resolution documentation.
• Travel will be 30% domestic and international

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at 1-408-352-2808 to request accommodation.