KLC Consulting, Inc.

Requirement for: Desktop Technician Key West, FL

Contact: Maggie Manning: ,

Client: Florida Department of Health in Monroe County, 1100 Simonton St., Key West FL 33040

Due Date: June 28, 2024 by Noon EST

Term July 1, 2024 to June 30, 2025 . Subsequent renewal is contingent upon annual appropriation by the Legislature and satisfactory performance of the Contractor.

SCOPE: This scope of work is for consulting services to support new and existing technologies required to support the Florida Department of Health in Orange County.

Service Tasks:

• This position will work primarily for the System Project Manager and will assist all other IT work-centers as required and delineated in the job description below. This position will work with and maintain all types of computer hardware, telecommunications, and Network equipment as well as all DOH software, including MS Office365 applications and provide helpdesk support as needed. This position will also be responsible for providing comprehensive computer and software training to staff.
• Provide direct on-site IT support to staff. This includes installing, repairing, and maintaining all IT hardware, software, peripherals, and telecommunications equipment.
• Provide remote assistance to staff. This includes troubleshooting, updating, and resolving all local network system issues.
• Provide daily entry for inventory items and receiving new equipment as well as maintain data integrity for each of these systems.
• Assist the Network Administrator in maintaining and servicing Wide Area Network, Local Area Network, and all associated network components.
• Perform other duties and tasks as required.

NOTE: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

DATA SECURITY AND CONFIDENTIALITY: The Contractor, its employees, subcontractors, and agents must always comply with all Department data security procedures and policies in the performance of this scope of work as specified in the Data Security and Confidentiality document attached to the purchase order.

TRAVEL: Reimbursement for travel expenses is authorized only when approved in advance by the Department Contract Manager and conducted in accordance with Section 112.061, Florida Statutes and Department Internal Operating Procedure (IOP) 56-37

Criminal Background Screening:

The Department will conduct a criminal history record check, including fingerprinting, on the consultant assigned by the Contractor prior to the consultant commencing work for the Department. The Department retains sole discretion as to whether the results of the criminal history record check will result in the Contractor s employee being disqualified from performing services pursuant to this agreement.

Submissions Must Include

1. Candidate Resume(s) Include relevant experience, certifications, education, etc. related to the services requested in the Scope of Services.
2. Education, Experience and Skills Matrices
3. References Provide three (3) clients for which similar services were performed within the past three (3) years.
4. Exhibit E - Resume Self-Certification Form

Must Complete the following Education, Experience, and Skills Matrices