KLC Consulting, Inc.

Requirement for: Systems Administrator (7440) , , Tallahassee, FL

Contact: Maggie Manning, (Office), Email Id:

Client: Florida Department of Law Enforcement (FDLE) Office of Information Technology, Office of Information Technology Services, 2331 Phillips Road, Tallahassee, FL 32308

Due Date: June 20^th, 2024 by 12 Noon EST

Term: 7/1/2024 through 6/30/2025

Renewal: The base term will be one (1) year with a one (1) year renewal option. Renewals shall be contingent upon satisfactory performance evaluations of consultant.

System Title: FDLE information Systems

Background

The Florida Department of Law Enforcement (FDLE), Distributive Systems Administrators (DSA) section is responsible for supporting the agencies hardware and software. There are multiple systems that require technical support and research for the purpose of maintaining security and minimizing equipment downtime. Continued improvements of system performance and ease of maintainability are desired.

FDLE requires the services of one Systems Administrator for HQ Distributed Computer Systems Administration. The Systems Administrator will work under the direction of the FDLE s Data Processing Manager(s) to achieve the goals and objectives of the projects stated below.

Description of Services & Deliverables

The person in this function will be responsible for 2nd tier desktop support. Which will require technical support, research of technologies and methods for meeting the functional and nonfunctional requirements.

• Provides Tier-2 support assisting IT staff around the state with in-depth technical support and troubleshooting advanced problems.
• The person in this function will have a high level of hardware and software.
• Communicates technical issues, to both a nontechnical and technical audience, with excellent customer service skills.
• Develops and maintains project documentation such as: infrastructure diagrams, installation documentation, upgrade assessments, and knowledge-based articles. Designs and implements documentation on all desktop projects, including best practices.
• Ability to train 2nd tier members of all projects expects, Sentinelone, WSUS, Trellix, Policy, MDT, Tanium.
• Supports Microsoft 365 products such as Office 365 Apps and Services, OneDrive, and Microsoft Teams.
• Windows 11, future version of OS, and Server OS.
• Demonstrates attention to detail and maintains effective working relationships with those contacted during course of work.

Systems Administrator responsibilities include but may not be limited to the following:

• Functions as a technical consultant or researcher.
• Technical research and evaluation of technologies, tools, etc.
• Analysis of detailed requirements and documentation.
• Programming and implementing solutions for business requirements.
• Contributor on project planning, organization, implementation.
• Act as the primary technical expert in the Microsoft domain.
• Offer guidance to the IT management team on current and emerging Microsoft 365 technologies.
• Provide expertise and lead significant service migrations to Microsoft 365.
• Creates a comprehensive security plan to implement leveraging services such as Windows Defender, Data Loss Prevention, and Advanced Threat Protection.

Matrix of mandatory skills from section below, highlighting experience is required.

Educational / Experience Requirements