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Summary:
The Desktop Specialist is the firm’s first contact to our end users.
We are searching for an upbeat IT Specialist with excellent customer service skills to provide technical support in an efficient and accurate manner.
This position must possess strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Solving technical problems, providing support and resolutions, all while making sure that our customers value is maintained above the standards set forth by our company. This position requires knowledge of computer hardware and software that is typically used in a desktop environment by end users. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal performance. This role will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required. Some advanced knowledge and troubleshooting of networks and servers may be required
We support a diverse client base with users of varied levels of technical expertise, so being customer focused and patient is essential for success.
Duties:
Qualifications:
Attributes:
Other relevant experience:
Disaster Recovery planning and implementation.
Full Time
$58k-72k (estimate)
06/22/2024
07/10/2024
kyleg.com
South Glens Falls, NY
<25
The following is the career advancement route for Desktop Specialist positions, which can be used as a reference in future career path planning. As a Desktop Specialist, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Specialist. You can explore the career advancement for a Desktop Specialist below and select your interested title to get hiring information.