With minimum supervision, responsible for administrative duties of broad scope and complexity requiring
independent judgment and familiarity with applicable procedures. Effective interpersonal, verbal, and written skills; versatile to interface at all levels of the organization.

Job Title: Customer Service Administrator

Pay Rate: $27 - $35 per hour

Schedule: 1st shift | Monday - Friday

RESPONSIBILITIES

• Following established procedures, perform a variety of administrative responsibilities.
• May be required to perform some or all of the following:
• Strong working knowledge and proficiency with MS Office suite, publishing applications, as well as creating documents containing financial or statistical data or scientific, technical, or legal terminology.
• Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.
• Establishes and maintains customer relationships through courteous and efficient servicing of customer requests. Maintains regular communication with assigned customer accounts and responds to customer service issues.
• Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality about customer and company matters.
• Respond to requests for quotations promptly and coordinate with price estimating. Reviews pricing for reasonableness submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.
• Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning, and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning leads
• Releases repairs to production when customer approval is received by submitting a work order to the scheduler and updating the sales order with delivery date and repair costs. Develop action plans to address past-due items. May have oversight of order entry activity and shipping for spares.
• Enter and manipulate data on spreadsheet, database, or file management programs and perform a broad range of typing projects with a high degree of accuracy and speed.
• Set priorities and procedures for accomplishing work. May be required to delegate portions to others or offer assistance and support to others.
• Collect data, conduct research, and compile information using a variety of mathematical calculations for a broad range of reports and projects.
• Conduct inquiries into specific problems, such as delays, to ensure objectives are being met.
• Communicate potentially negative situations to management in a constructive manner.
• Read mail, highlight action or important items, and attach relevant files or information before distributing. Respond to routine correspondence or draft routine responses for review and signature.
• Interface effectively with team members, functional departments, and customers. Screen calls, respond to routine questions, and receive and/or escort visitors. Perform other related responsibilities.

JOB REQUIREMENTS:

• Minimum of three years of increasing in complexity of administrative duties related to office experience or demonstrated ability to perform described responsibilities
• Bachelor's degree required.
• Working knowledge of R-Card.
• MSS knowledge is preferred.
• Thorough knowledge of office equipment, administrative procedures, and/or terminology in functional areas.
• Ability to accurately record meeting proceedings, where applicable.
• Proficient with Microsoft Suite software. Intermediate to advanced skills in Excel.
• Must demonstrate effective verbal, written, and interpersonal communication skills.
• Ability to work effectively with others and be a participative team player.

Job Types: Full-time, Contract

Pay: $27.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance

Experience level:

• 3 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Bachelor's (Required)

Experience:

• MS Office Suite: 3 years (Required)
• Financial analysis: 3 years (Required)
• Statistical analysis: 3 years (Required)
• Purchase Orders: 3 years (Required)

Work Location: In person