Since 1968, the Kniesel family has owned and operated Kniesel’s Collision, upholding an unwavering dedication to outstanding customer service and superior automotive repair quality. With 11 state-of-the-art facilities spread across Northern California, including Placer, Sacramento, and El Dorado counties, we pride ourselves on our commitment to excellence.
We are on the lookout for individuals eager not just for a job, but for a long-term career filled with growth opportunities and attractive incentives. At Kniesel’s Collision, we foster a dynamic, team-oriented environment that offers rewarding career paths in the collision repair industry.
Come join our family of automotive experts where you will be treated like family, not just a number!

Currently, we are looking for an experienced Customer Service Representative for our Carmichael facility, located at 5289 Auburn Blvd., Sacramento, CA 95841.

Why Kniesel’s? With over 56 years in the collision industry, we offer excellent benefits, including competitive pay plans, paid vacation time, paid sick time, and an impressive health benefits package.

Key Responsibilities:

• Handle multiple telephone lines, efficiently determining the needs of the caller, redirecting calls to the appropriate department or recording messages as necessary.
• Schedule appointments for estimates and organize the intake of vehicles dropped off for repair, ensuring a smooth process.
• Work closely with our Call Center to facilitate a seamless claims experience for our clients.
• Oversee the vehicle drop-off process, securing necessary customer authorizations for repairs.
• Manage the front desk area, ensuring timely and effective communication both within the organization and with external contacts, upholding a professional image.
• Ensure the front office area is tidy and welcoming at all times.
• Effectively multitask and navigate through various databases such as CCC1, Nexsyis, Outlook, Excel, and Arms, maintaining high levels of efficiency.
• Provide prompt, accurate information to visitors and callers, as well as via email.
• Maintain meticulous records of office expenses and costs, including receipts, where relevant.
• Execute additional receptionist tasks, including filing, photocopying, and faxing as needed.
• Keep the customer coffee and drink station well-stocked and inviting.
• Carry out other administrative and clerical tasks as delegated.

Qualifications and Skills:

• Alignment with Kniesel's Core Values is essential: Wow Customer Service, Integrity, Humility, Family, The Golden Rule, and Quality.
• Minimum age requirement: 18 years.
• Strong verbal communication skills are necessary.
• Proficient in both written and verbal communication.
• Capable of thriving in a dynamic, fast-paced work setting.
• Skilled in organizing tasks and adjusting priorities as needed.
• Must be proficient in Microsoft Word and Outlook.
• Should be physically capable of lifting and moving items weighing up to 20 pounds.
• Expected to maintain a neat, professional appearance at all times.

Pay Range: $18-22 DOE
Job Type: Full Time
Schedule: Monday through Friday