Description

Purpose: The Software Support Analyst is responsible for executing and maintaining processes and automated solutions to ensure operational effectiveness and continual improvement.

Essential Functions:

• Analyzes low to moderate-complexity technical and business problems using general knowledge of industry, business operations, business products, business processes, data, architecture, vendor integration, and application connectivity.
• Responsible for a variety of operational activities that may include vendor support, reporting, system administration, systems access.
• Responds to incident tickets and requests from internal users of low to medium complexity using basic knowledge of assigned applications and triages to the appropriate resource as needed.
• Trains users on existing software and helps team on updates as well.
• Provides support for degradation or outages detected (often requires travel)
• Coordinates with more senior team members based on impact, developers, and vendors to determine the root cause and user impacts.
• Learns new functionality being implemented for monthly releases to support user questions and issues.
• Willingness to learn and become on site support for additional company run software to include Integra, Quadrell, etc.
• Assists with Error Report monitoring and may work simple errors identified in the report.
• Identifies opportunities for continuous improvement and joins working teams to improve processes.
• Works in coordination with the IT team.
• Follow through and ownership of assigned cases, installations, and troubleshooting.
• Adhere to and abide by company safety procedures and protocols.

Requirements

Minimum Requirements:

• Related general business operations and/or systems knowledge.
• Basic understanding of IT concepts and processes.
• Requires communication, negotiation, collaboration, and analytical skills.

Physical Demands:

• Ability to safely lift a minimum of 25 lbs.

Equal Opportunity Employer / Drug Free Workplace