Overview

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POSITION SUMMARY :

The Pharmacy Data Entry Supervisor manages the pharmacy data entry team, activities, processing, order fulfillment and deliverables associated with assigned Pharmacy Program(s).

Responsibilities

• Ensure prescription data entry services are completed in an accurate, efficient, and timely manner through management, review, and training of the pharmacy data entry team
• Serves as a liaison between pharmacy data entry and program teams, assessing current and future data entry needs and ensuring proper staffing for those needs
• Direct the work force either directly or indirectly through the management hierarchy to include interviewing, selection, orienting, training, coaching, performance management, as appropriate
• Coordinate and supervise the daily activities of pharmacy data entry team members that range from routine to moderately complex.

Typically, does not spend more than 5% of time performing the same work as those supervised

• Monitoring attendance, weekly timecard approval, and PTO requests
• Ensuring pharmacy technicians understand and comply with all pharmacy objectives, performance standards, and policies
• Assist Team Leads with answering questions regarding best practices
• Ensure necessary changes are made in staffing based on day of week, volume of work, client priority, or other anticipated or unanticipated events to ensure SLAs are achieved
• Identify operational issues, suggest, and implement improvements
• Monitor and evaluate performance, train, coach, and escalate performance issues as necessary
• Monitor Key Performance Indicators (KPIs) Identify, track, and utilize KPIs to achieve business objectives and drive continuous process improvement
• Perform routine audits to ensure standard operating procedure (SOP) compliance
• Ensures completion of new hire on-boarding and competency training
• Preparing reports and analyzing data to assist management of goals
• Working with other supervisors and management team members to support Custom Pharmacy Solutions and maximize customer satisfaction
• Keep management updated on all activities, metrics, and issues
• Provide communication and follow up to ensure teams are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or action
• Monitor individual, team results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets
• Ensure that staff receive the training needed to be proficient in their roles
• Answer questions and requests, respond to and refer inquiries to the Pharmacist when necessary
• Provide high quality customer service to patients and doctors while protecting patient confidentiality
• Perform all other duties as assigned

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

MINIMUM JOB REQUIREMENTS :

• Bachelor's Degree and / or three (3) or more years related experience or equivalent combination of education and experience
• Three (3) or more years of work experience in pharmacy, managed care, Medicaid and / or Medicare organizations, pharmaceutical and / or biotech manufacturer, insurance, medical office, or related field
• Two (2) or more years of supervisory experience providing customer service to patients, clients, or customers, including meeting quality standards for services preferably in a call center setting
• Registered and licensed pharmacy technician by the Kentucky Board of Pharmacy in good standing
• Commitment to complete the technician in training’ requirements approved by the Indiana Board of Pharmacy within one year of hire date, if unlicensed
• Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology
• Experience with HIPAA, PDMA, cGMP adverse events
• Experience with insurance procedures, drug reimbursement issues, and claim adjudication process

KNOWLEDGE, SKILLS & ABILITIES :

• Ability to coach, train, and motivate employees and evaluate their performance
• Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
• Able to manage one's own time and that of their direct reports; seeks agreement on resource allocation considering all stake holders;

demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and spend only on things that improve customer satisfaction

• Thorough understanding of the State of Kentucky Board of Pharmacy Regulations
• Personal initiative and commitment to team and organizational goals
• Ability to work independently with minimal supervision
• Ability to work under pressure and appropriately prioritize responsibilities
• Ability to accept changing workflows and unexpected demands requiring flexibility
• Excellent verbal and written communication skills
• Excellent analytical, problem solving and decision-making skills
• Excellent interpersonal and customer service skills
• Excellent organization skills with attention to detail
• Excellent typing / keyboarding skills
• Ability to learn from a variety of techniques
• Ability to accept ambiguity at times and apply decision making skills to determine course of action
• Ability to follow established process flows
• Ability to perform accurately and efficiently when inputting information into computer software
• Ability to effectively multi-task
• Strong computer skills including Microsoft Office products, presentation software, communication and collaboration tools, and Adobe PDF or comparable.
• Basic math skills
• Strong understanding and practice of data entry, medical records, and dispensing systems and equipment
• Ability to possess and obtain knowledge of medication names generic and trade
• Ability to recognize subtle differences in names and numbers
• Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations

PHYSICAL DEMANDS :

• Location of job activities 100% inside
• Stand and sit for prolonged periods of time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I understand this job description and its requirements. I understand this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Last updated : 2024-09-03