We are looking for an enthusiastic and customer-focused Customer Account Coordinator to join our team. In this role, you will be the key point of contact for our clients, providing them with comprehensive product and service information, troubleshooting issues, and ensuring a seamless customer experience. Your ability to build relationships and deliver exceptional service will be crucial to your success in this role.

Responsibilities:

• Provide detailed information about our benefit products and insurance services to clients, helping them understand their options and make informed decisions.
• Effectively troubleshoot and resolve customer concerns and issues, ensuring a positive outcome and customer satisfaction.
• Accurately document and update customer records based on each interaction, maintaining a comprehensive knowledge base of our evolving products and services.
• Develop and nurture strong relationships with both new and existing clients, ensuring their ongoing satisfaction and loyalty.
• tay informed about our product and service offerings, participating in team-based training sessions to enhance your skills and knowledge.
• Support the sales team by fostering a pleasant and unique sales experience that promotes the acquisition of quality customers and encourages long-term loyalty.

Qualifications:

• Previous experience in customer service, sales, or related fields, with a proven ability to build rapport and trust with clients.
• Excellent written and verbal communication skills, with a professional demeanor and friendly attitude.
• Strong troubleshooting skills to resolve customer issues efficiently and effectively.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Willingness to work collaboratively with the team to achieve client and customer goals.

Our firm prides ourselves on delivering exceptional customer experiences and fostering strong client relationships. Our commitment to growth and internal promotion ensures that each team member has the opportunity to excel and advance within the company. We believe in teamwork, continuous learning, and providing top-notch service to our clients and customers.

Join us and become part of a dynamic team where your efforts are recognized and valued by applying today!

Customer Account Coordinator / Customer Service Rep

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