Emergency Dispatcher | Entry Level

Looking for a company that is committed to growing your career and fostering a supportive, team-driven culture? At Security Central, we don’t just offer a job, we provide a pathway for you to advance and succeed. We take pride in promoting from within, helping our employees reach new professional heights. If you want to feel valued, supported, and part of a family-like team, Security Central is the place for you!

About Us

Security Central is a family-owned and operated business, proudly serving our community since 1963. We specialize in life safety monitoring services, including burglar, fire, medical, panic, video verification and more. Our mission is to protect what you value most by delivering unparalleled customer service through our Diamond Level services. With a boutique mindset, we value quality touchpoints and interactions with every customer.

Come join this excellent team where you will build lasting relationships and feel you are making a difference!

Location:

1717 North Broadway, Knoxville, TN 37917

Remote Not Available

Position

Emergency Dispatcher – Entry Level

Employment Type

Non-Exempt

Why You’ll Appreciate Working Here

• Supportive Team Environment: Collaboration is key in this role, and you’ll have the backing of a team that understands the importance of working together, especially in high-responsibility situations.
• Comprehensive Paid Training: We provide thorough, paid training to ensure you’re fully prepared and confident in your role from day one.
• Opportunities for Growth: Your growth is our priority. At Security Central, we are dedicated to your professional development, offering opportunities for continuous learning, skill enhancement, and career advancement. Many of our leadership team members started in entry-level roles and moved up through the company—your future here is bright.
• Recognition of Contributions: Your hard work and dedication will not go unnoticed. We regularly acknowledge efforts through our team recognition programs.
• Referral Incentives: Help us grow our team by referring other dedicated professionals and earn incentives in the process.
• Wellness Programs: We understand the demands of this role and offer wellness initiatives to support your overall well-being and help manage stress.
• Inclusive Work Culture: While the work can be challenging, we foster an environment of inclusivity, respect, and camaraderie, with opportunities for team activities and a relaxed dress code.
• Convenient On-Site Amenities: Our on-site snack market provides a variety of options to help keep you energized throughout your shifts.
  
  

Benefits

• Medical, Dental, Vision, Accidental Injury, and Life Insurance
• Short-Term Disability
• Paid Time Off (PTO)
• 401K with Company Match
  
  

Schedule & Starting Pay

• Day Shift: 7am – 3pm | $16.00/hour
• Mid Shift: 1pm – 9pm | $16.25/hour
• Extended Day Shift: 7am – 7pm | $16.25/hour | 3 days on / 4 days off
• Full-Time & Part-Time Opportunities Available
  
  

Your Responsibilities

As a Dispatcher, you will play a critical role in ensuring the safety of our customers. Your responsibilities include:

• Monitoring and processing alarms, trouble signals, and supervisory signals as they are received.
• Determining and contacting the appropriate authorities—police, fire, or medical—based on the situation.
• Placing outgoing calls to verify alarms, dispatch the correct authorities, and notify responsible parties.
• Maintaining clear and calm communication with customers.
• Accurately documenting all responses in our alarm monitoring software.
  
  

What We’re Looking For

• High School Diploma or GED
• No previous experience required; comprehensive training provided
• Ability to pass a drug screen and criminal background check
• Availability to attend mandatory training for 3 weeks (Mon – Fri, 9am – 4:30pm)
• Authorization to work in the United States
• Must be at least 18 years old
• Strong customer service skills, with an ability to remain calm and professional under pressure.
  
  

Ready to Join Us?

Applications are reviewed as they come in—apply now to secure your spot on our dedicated team at Security Central! Start making a difference in your community and your career today.

For More Information

Visit us at https://www.security-central.com to learn more about our company and the role.