Responsibilities:

• Perform inbound and outbound collections calls for our clients
• Consult with customers to discuss their balance and payment options
• Process customer payments and negotiate payment plans
• Create trusting relationships with consumers
• Receive and respond to collection-related inquiries in a prompt and professional manner.
• Describe resolution options and benefits to borrowers, negotiating the best possible arrangement for the consumer and our client(s)
• Perform skip-tracing activities, as needed to obtain location information for reaching consumers.
• Maintain an expert and up-to-date knowledge of collection industry standards.
• Comply with all policies, procedures, and relevant federal/state laws and regulations for client(s) being worked.
• Ensure proper system notation is made for all activity on accounts.
• Always maintain a professional work demeanor and environment.

Skills & Abilities:

• Basic knowledge of the collections industry.
• Good interpersonal skills and pleasant demeanor
• Strong attention to detail
• Ability to learn new skills and generally computer savvy
• Ability to read/write the English language and use proper grammar
• Ability to negotiate and overcome objections in a friendly and positive way
• Competitive nature and ability to stay on task
• Basic mathematical knowledge of percentages and payment processes
• Excellent verbal & written communication
• Professionalism
• Excellent customer service
• Organization
• Excellent time management

Qualifications:

• High school diploma/GED required
• 2 years of Collections experience and/or 3 years of Call Center experience

Job Summary