Location: Kohler, WI

Opportunity

TheDining Floor Manager at Whistling Straits is responsible for managing the daily front of houseoperations and has the ability to fill in as Restaurant Manager, as needed. Inaddition, they are responsible for the selection, development, and performancemanagement of all front of house staff to ensure associates are providingproper and gracious experiences for all guests. The Assistant Restaurantmanager must also work with Restaurant Manager to ensure financial targets forsales, profits, and expenses are met.

Specific Responsibilities 

Operations

• Supervise and coach all Dining Supervisors and front of house staff while maintaining consistent quality of food product and delivery.
• Establish quality standards for all job functions as well as executing the training certification process and procedures for every staff member.
• Schedule all staff as required by service standards and volume expectations while maintaining headcount requirements.
• Ensure appropriate inventories and controls are maintained in all areas.
• Maintain complete working knowledge of all computer systems required.
• Responsible for interviewing and hiring off all new associates.
• Ordering and distribution of employee uniforms while making sure the employee uniform policy is adhered to.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Financials

• Control labor cost to the planned labor percentage of sales.
• Control food cost percentage and actively manages food waste.
• Control all departmental operational expenses to annual plan.
• Utilization of InfoGenesis to ensure that cash control polices and standards are maintained, covers are reported correctly, pricing is accurate, and all charges are properly posted.
• Responsible for ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Associate Engagement

• Maintain a positive attitude and assist in creating a positive work environment.
• Create and foster a culture of creativity and innovation.
• Train and develop associates by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
• Ensure clear and professional communication with personnel in all departments.
• Use progressive disciplinary action when needed to address employee challenges.
• Maintain a positive attitude and foster a culture of creativity and innovation.
• Provide training, tools, and materials for your associates to successfully complete assigned tasks.
• Build and maintain positive work relations with peers and support departments.