About the Role

In this role, you will execute sales floor merchandising, pricing and recovery and deliver excellent customer service.

What You’ll Do

• Execute store merchandising standards following merchandise and visual guidelines for product presentation in a timely and accurate manner

• Remerchandise and replenish salesfloor as necessary based on sell through and seasonal changes with a focus on customer experience

• Engage customers by greeting them and offering assistance with products and services

• Execute pricing activities (e.g., price changes, sign changes, ticketing) accurately and in a timely manner

• Prevent loss by following all product protection standards

• Support and partner with other associates on merchandising incoming product

All associate roles at Kohl’s are responsible for:

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues

• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience

• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)

• Accomplishing multiple tasks within established timeframes

• Following company policies, procedures, standards and guidelines

• Maintaining adherence to company safety policies for the safety of all associates and customers

• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel

• Other responsibilities as assigned

What Skills You Have

Required

• Excellent customer service skills and ability to multi-task with strong attention to detail

• Verbal/written communication and interpersonal skills

• No retail experience required

• Must be 16 years of age or older

• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience