11 Customer Success Manager Jobs in Beaverton, OR
Konica Minolta Business Solutions, U.S.A., Inc. is Hiring a Customer Success Manager Near Beaverton, OR
The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This includes the ability to identify and promote improvements to customer technical services and systems.
The CSM will spend an equal amount of their time ensuring customer satisfaction, developing opportunities to expand services and customer administrative compliance.
ResponsibilitiesCustomer Satisfaction:
- Be responsible for ensuring high levels of customer satisfaction and retention for all customers in the assigned portfolio.
- Along with Enterprise Service Delivery Manager act as a primary contact for customer stakeholders throughout the customer relationship.
- On behalf of the customer, be responsible to maintain awareness of service management performance, including timely resolution of incidents and delivery of projects & technical services.
- Act as an escalation point for major incidents, assisting in the coordination of resolving parties, effective communication to stakeholders and post incident review.
- Be responsible for continuing risk management to ensure retention and growth of customers in the assigned portfolio.
- Be responsible to manage the customer feedback through survey tools and other forms of customer feedback to ensure continued customer satisfaction.
- Responsible to acquire new business opportunities.
- Be accountable to promote opportunities to continually improve standards for hardware, software and security in the customer’s environment, ensuring the effective and efficient use of technology in enabling a customer’s organization to achieve its goals.
- Collaborate directly with the Enterprise Service Delivery Manager to ensure the quality and performance of technical services for customers in the assigned portfolio, including making recommendations for service improvement.
- Be accountable to ensure all administrative tasks are completed according to company standards, including those tasks that support the effective delivery of a customer’s technical services and systems.
- Plan and coordinate own/team's activities to meet deliverable commitments and quality expectations.
- Work collaboratively with other team members from different disciplines and backgrounds.
- Implement better and/or innovative ways to meet goals or overcome obstacles.
- Help to maintain a high level of customer focus within the team.
- Build expertise in key technical, functional and professional skills.
- Keep management informed and involved as issues develop.
- Requires at least a bachelor’s degree, or its foreign equivalent, or equivalent combination of relevant education and experience.
- 4 years of experience in account management, outside sales of customer service with the ability to work independently providing customer service for the technical services and systems of small and medium enterprise businesses.
- Ability to undertake the above responsibilities
- A passion for Service Improvement in a Customer/Service Provider Relationship
- Strong business development, negotiation, and influencing skills
- Working knowledge of ITIL Service Lifecycle and IT Best Practices
- Excellent organizational skills and strong ability to manage and prioritize and tasks and time efficiently for yourself and others
- Excellent written and verbal communication skills
- Excellent customer facing/customer service skills
- Able to demonstrate a high degree of flexibility including shift and out of hours working
- Able to manage sensitive and sometimes confidential information
- Must be able to learn new concepts, applications and technologies quickly
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Job Summary
Full Time
Wholesale
$110k-153k (estimate)
07/03/2024
07/27/2024
kmbs.konicaminolta.us
DUBLIN, OH
50 - 100
1987
STAN DICK
$50M - $200M
Wholesale
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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