Description

Konica Minolta Healthcare Americas is seeking a Field Service Engineer located in the San Antonio, TX area

Experience in x-ray installation is required.

SUMMARY:

Using established company guidelines, perform on-site installation, preventive maintenance, routine repair and calibration of company’s products and equipment. Installs and services KMHA products in an assigned territory.

ESSENTIAL FUNCTIONS/RESPONSIBILITES:

- Using established company guidelines performs on-site installation, preventive maintenance, routine repair and calibration of company’s products and equipment. 
- Provides support to KMHA sales, service and management teams
- Serves as customer contact on technical and service related problems.
- Isolates start-up malfunctions and takes corrective action. 
- Train customer personnel in equipment operation and maintenance. 
- Represents company in dealings with customers
- Prepares daily logs and reports of work performed
- Assigned projects are diverse in problem solving
- Experience with installation and service of CR/DR modality products
- General knowledge and understanding of DICOM 
- Preferably experience with construction and service of X-Ray rooms and /or portable products

REQUIREMENTS & QUALIFICATIONS (Education, Specialized Skills, Abilities, & Experience)

• Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Use data to make proper decisions and provide cases for change. 
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Assesses own / others - strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Generally, display a positive attitude while working within the environment.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrate accuracy and thoroughness. Follow complaint management systems and guidelines for ISO-9001 and 21 CFR 820. 
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Will work to establish productivity standards where none currently exist. 
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications

Must have experience in x-ray installation

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Ability to speak to and hear customers and or other employees via phone or in person.
Ability to lift 40-50 pounds or other training products

Travel Requirements
This job requires domestic travel to KMHA customer locations, sales Conferences, Dealer locations and/or field service territories. International travel may be required for product training purposes or development of training programs.
NOTE: The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Please note: All KMHA employees are required to provide proof of full Covid-19 vaccination by January 4th, 2022. Formal medical/religious accommodations may be considered by HR.