Hospitality Center Coordinator

Hospitality Center Coordinator

Job Code: 29195

Position Summary

The Hospitality Center Coordinator acts as the lead caretaker of the Davidson Family Hospitality Center. The position supports the daily operation of the Hospitality Center by leading staff to ensure effective operation according to organizational goals. Ensures the delivery of consistent, high-quality service to families, patients, and guests.

Responsibilities

Assists with daily coordination of staff for the site, including task prioritization

Helps remove barriers preventing staff from operating the Hospitality Center in a safe, high-quality, consistent manner

Contributes to the development, review, and implementation of operational policies and guidelines in coordination with leadership

Oversees scheduling of staff and resolves difficulties, gaps, or conflicts in the schedule

Ensures a comfortable environment that encourages a safe, secure, home-like atmosphere for guests

Leads staff in acknowledging the differences in values, cultures, beliefs, and demographics among guests and staff

Serves as a resource for staff processing billing for guests, ensuring accuracy of revenue streams

Tracks monthly census, household supply inventory, revenue, and expenses

Consults with leadership to evaluate and improve operational processes to operate more effectively, safely, and efficiently

Attentive to the care of the facility, including cleanliness, d cor, and landscaping

Reports any maintenance, repairs, replacements, and services needed to leadership and all proper channels

Supports volunteers in ensuring a strong, positive program with a helpful, sensitive, and encouraging attitude towards guests and the community

Supports guest, facility, and personnel emergencies during shift at the center, routing to leadership for support as needed

Participates in staff meetings; conducts meetings as needed/directed by leadership

Follows appropriate procedures during emergencies, including contacting necessary personnel and assisting guests as needed

Adheres to Kootenai Health policies and procedures, including confidentiality guidelines and safety protocols

Performs other related duties as assigned

Regular and predictable attendance is an essential job function

Relies on experience and judgment to plan and accomplish goals

Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications

Associate degree preferred

Minimum 3 years' customer service, administrative support, or hospitality experience required

Must be 18 years of age or older

Strong organizational skills and abilities in operational decision making

Ability to navigate escalated situations with a positive attitude

Proficiency in Microsoft Office Suite (Word, Excel, Outlook), basic IT equipment, and learning how to use new software tools

Flexibility to work evenings, weekends, and holidays as needed

Working Conditions

Must be able to lift or move up to 35 lbs

Must be able to maintain a standing and/or sitting position

Must be able to stoop, crouch, or bend

Must be able to reach arms above or below shoulder height

Possible exposure to bloodborne pathogens

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• 100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only a small portion a month for medical, dental, and vision coverage. Benefits start 1 st of the month following 30 days of employment
• Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it
• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
• Competitive salaries with night, weekend, and PRN shift differentials
• An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching
• Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more
• Robust employee referral program
• And much more

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today! Please reach out to Stephanie Vickhammer by emailing svickhammer@kh.org. You can also contact the HR Front Desk at 208-625-4620 or email careers@kh.org with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.