Job Summary:

As the Office Experience Manager, you will orchestrate the seamless operation of a premier office environment in our high-end multi-floor premises. Your mission is to administer administrative tasks, lead support personnel, and uphold exemplary service standards. We seek a candidate with outstanding organizational prowess, meticulous attention to detail, and a dedication to cultivating a remarkable office experience for our clientele and guests.

Let’s Talk About Key Responsibilities:

Operational Management:

• Ensure the office space runs smoothly on a daily basis, with all amenities in top condition.
• Collaborate with teams across hospitality, maintenance, cleaning, and security to maintain an immaculate and safe setting.
• Oversee financial aspects, including budgeting, expense monitoring, and the acquisition of supplies, equipment, and refreshments.

Client and Tenant Relations:

• Act as the go-to liaison for tenants, providing swift and courteous resolutions to inquiries.
• Build and maintain positive tenant relationships to drive satisfaction and loyalty.
• Facilitate events and initiatives that enrich the office environment.

Staff Leadership:

• Guide and mentor the support team, including janitorial and maintenance staff.
• Perform regular evaluations and promote professional growth through training opportunities.

Space Optimization:

• Allocate office space efficiently, maximizing the use of resources and areas.
• Manage transitions and office layout changes with minimal impact on operations.

Administrative Oversight:

• Keep precise records of office activities, lease agreements, maintenance plans, and financial documentation.
• Formulate and enforce office protocols to enhance operational effectiveness and service excellence.
• Professionally manage all forms of communication, including correspondence and phone interactions.

Event Management:

• Oversee the planning and execution of on-site events, meetings, and conferences, attending to all logistical details.
• Work with external partners and suppliers to ensure flawless event delivery.

Qualifications and Skills:

• A Bachelor's degree in Business Administration, Hospitality Management, or a related discipline.
• At least 7 years of experience in office management, preferably within a high-end or luxury setting.
• Demonstrated leadership and team coordination capabilities.
• Superior organizational and multitasking skills.
• Excellent verbal and written communication talents.
• Proficient with office technology, including Microsoft Office Suite and facility management platforms.
• Discreet handling of sensitive information.
• A proactive approach with a customer-centric attitude.