Job Description

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

The front desk performs many tasks requiring both interpersonal and technical skills

Duties and Responsibilities

• Welcome and escort patient in a professional and friendly manner from reception area.
• Gather information from the patient and scan all information into the practice management software.
• Maintain a neat and organized workspace.
• Understand and follow HIPAA regulations and maintain confidentiality.
• Review and follow Employee Handbook to ensure consistent standards.
• Notify Office Manager of equipment trouble or general safety concerns.
• Confirm insurance eligibility and coverage for each patient on each visit.
• Create treatment plans, and answer patient questions regarding co-pays and/or deductibles and collect payments as appropriate.
• Answer professionally inbound calls.
• Schedule/re-schedule appointments for patients including from quickfills, lab cases and pre-authorizations.
• Call patients to confirm upcoming appointments or to re-schedule missed appointments
• Recognize signs of a dental emergency and insure proper and timely response and notice to patient, staff, and emergency medical personnel when necessary.
• Understand and explain insurance benefits and financial options in non-clinical terms.
• Attend and participate in morning huddles, account reviews and regular office meetings.
• Understand and follow state and Federal OSHA laws, infection control, safety standards in the dental office.
• Learn and follow Calidentals administrative and operational procedures.
• Communicate with the Office Manager to establish office goals and insurance concerns.
• Clean washrooms, playroom and reception area, dispose trash, and alert office manager of any maintenance issues.
• Complete appropriate forms and reports as requested.
• Maintain professional working environment within office team.
• Additional delegable duties may be assigned.

Skills and Qualifications

• Excellent customer service
• Proven work experience as a Receptionist or similar role
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Spanish speaking required