Client Services Manager

KP LLC is more than just a company. We have stood the test of time for over 90 years by combining our traditional services with the latest online technology. We continue to build on this foundation, growing our team with the same core values that made us who we are.

KP is looking for a Client Services Manager to be part of the Riverton Management Team and to manage the day-to-day operations of the Client Services Department.

Essential Duties and Responsibilities:

• Manage Client Services Department, drive continuous improvement in productivity and service level achievement, and determine staffing levels and specific assignments to ensure that all customer requirements are profitably achieved.
• Directly supervises employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Establish and report on departmental metrics to ensure continuous improvement in departmental productivity and quality.
• Work closely with Sales to ensure customer needs are met and revenue budget is achieved, including determining and/or authorizing prices, production plans, participating in new customer installations, requests for proposals, meeting with customers, and providing general support to the Sales team as appropriate.
• Act as member of facility management team by attending all leadership meetings and participating in employee/facility-wide meetings as appropriate.
• Other duties as requested or assigned.

The ideal candidate will have:

• Business and process knowledge in print, digital print, direct mail, warehouse management or fulfillment including manufacturing, customer service, quality and administration.
• Seven years Management experience, Bachelor’s Degree or combination.
• Professional working bilingual proficiency in English and Spanish is a big plus.
• Strong working knowledge of MS Office. MS Dynamics AX experience will be very beneficial.
• Leadership skills to inspire respect and trust; motivates others to perform well; effectively influences others toward accomplishments of objectives/goals. Fosters cooperation and consensus from team. Builds morale and team commitment, establishes productive relationships.
• Strong verbal, written and listening skills; ability to read, create and explain SOP's; clearly communicate detailed instructions; effectively respond to or present information to customers, vendors and KP employees.
• Excellent Customer Service skills: works with customer to develop realistic time frames and objectives. Commitment to exceeding customer expectations.
• Planning and organization skills to create procedures and systems for a smoother workflow.
• Problem solving skills with ability to analyze situation to anticipate/identify potential problems; collects relevant information, evaluates options and recommends appropriate actions; offers solutions.
• Strong interpersonal skills: ability to be open minded, fair and effectively interact with employees and customers.

We take pride in fostering a positive work-life balanced environment. Our employees currently enjoy

a competitive wage, full benefits, 401(k) with employer match, 11 Paid Company Holidays, and Paid Time Off (PTO).