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Overview :
Scope of Responsibilities : Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees
Job Summary : Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.
Responsibilities :
Responsible for accurate data entry of incoming prescriptions, if required
Responsible for accurate selecting billing and shipping methods for incoming patient orders
Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
Document patient reported information into TherigySTM
Provides resolution to customer service issues to ensure member satisfaction
Work with members to provide resolution to payment related issues on accounts / orders
Maintain and keep reasonable production as determined by supervisor
May assist in orienting and training new employees
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned
Qualifications :
Attendance Requirements :
Must be available, and on-time for scheduled work shifts.
Must be able to work nights and weekends, as required.
Educational Requirements :
Minimum : High School Diploma or GED
Preferred : Pharmacy technician or related certification
Experience :
Experience in a customer service-related field
Preferred : 6-12 months experience as a pharmacy technician
Required (Mississippi Employees) :
Registered with the State of Mississippi as a Pharmacy Technician
Special Conditions of Employment :
Drug test
Any and all additional eligibility requirements based on the specific position
Compensation
$15.84-17.69 per hour.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.
Last updated : 2024-06-19
Full Time
Ancillary Healthcare
$38k-50k (estimate)
06/21/2024
06/23/2024
kphhealthcareservices.com
LAKE PLACID, NY
3,000 - 7,500
2008
RICHARD CUMMINGS
$1B - $3B
Ancillary Healthcare
KPH Healthcare Services, Inc. is a national provider of pharmaceutical and health care services with complementary businesses in both the retail and commercial segments of the industry. Our company is comprised of four divisions: Kinney Drugs, a chain of 98 full-service drug stores located throughout New York and Vermont; HealthDirect Institutional Pharmacy Services, that services long-term care and alternative care needs; ProAct, Inc., a pharmacy benefit management company with sales offices throughout the country and a mail order pharmacy; and Noble Health Services, a specialty pharmacy that... dispenses medications used to treat complex and chronic diseases.
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The job skills required for Patient care advocate include Customer Service, Data Entry, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient care advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient care advocate. Select any job title you are interested in and start to search job requirements.
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