The General Manager is responsible for overseeing and directing all dealership operating activities. The GM must lead by example, develop an engaged team that is committed to providing the highest level of customer service, and promoting all Kraft strategic initiatives. This role includes the day-to-day responsibility for planning, implementing, and managing all department related activities at the dealership. Areas of focus include developing sales strategies, managing budgets, ensuring compliance, fostering client/vendor relationships, and leading the team to achieve sales, operational, and financial goals.

Position Responsibilities

• This position is responsible for both sales and operational results by providing direction and leadership for continuous improvement initiatives, developing/leading a high performing team, and delivering the company’s business objectives
• Nurture relationships with existing key customers; vendor partners; and strategically develop new ones
• Ongoing coaching, training, mentoring, motivating, and developing sales, and operations associates in all areas of the business
• Oversee sales strategy including integration of sales growth, pricing analysis and market segment share objectives for the dealership location
• Work collaboratively with the senior leadership team and functional leaders to identify and help execute strategic goals and objectives
• Resolve any customer or employee issues that the department manager has not been able to, with a sense of urgency, respect, and fairness to the company.
• Work in conjunction with Human Resources and the Executive Team on any personnel, legal, safety or policy issues that arise and resolve in a timely fashion as not to have any impact to ongoing operations
• Conduct weekly department management meetings to develop better communication while encouraging greater awareness and accountability within the team
• Direct supervisory responsibility over all department managers
• Review performance measures, financial statements and key metrics with the Executive Team that support the locations strategic direction and operational activities
• Communicate the results of monthly and year to date location results to all department managers in a timely and accurate manner
• Meeting all financial targets and department specific KPI’s
• Work with Human Resources to develop comprehensive strategic recruiting and retention plans to meet the staffing needs and succession of the company.
• Lead by example by demonstrating commitment, expertise in processes, and a strong work ethic
• Ensure maintenance, cleanliness, appearance, and functionality of all company assets along with the proper security for all assets including buildings, equipment, vehicles, inventory, documents, etc.
• All other duties and responsibilities as directed and required