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You’ve probably heard the news: Music City is the new “It City.” Business is booming. Contractors are building. Homes are selling. Restaurants are opening. Nashville is growing. And so are we.
KraftCPAs PLLC is a thriving, locally owned public accounting firm that delivers innovative accounting, tax, audit and specialized services. As a large but flexible firm based in Nashville, Tennessee, we take pride in our comprehensive accounting and advisory services, our deep industry experience, and our steadfast commitment to personal service. We now have more than 250 people working in our Middle Tennessee offices.
Help Desk Technician
A day in the life:
The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Responsibilities:
Requirements:
Perks:
Benefits:
Now in its third generation of owners, KraftCPAs has demonstrated successful succession planning, which contributes to the strength of the firm and the consistently high level of personal service our clients enjoy.
KraftCPAs is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.
Full Time
$56k-70k (estimate)
07/04/2024
07/19/2024
kraftcpas.com
Nashville, TN
200 - 500
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.