Kraken Community Iceplex is Hiring a Guest Services Skate Monitor Near Seattle, WA
Position Summary: The Guest Services Representative will support the Kraken Community Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders from youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication. Responsibilities:
Support Kraken Community Iceplex as the premier training facility in the NHL
Be the VP of Kraken Smiles
Welcome skaters (young and old, new, and experienced), connect with the guests, make them feel safe and comfortable
Check in skaters, register skaters, learn to sharpen skates (amazing and unique skill) and how to properly size rental skates
Get your daily work out in handing out skates and skate aids, returning skates and skate aids, cleaning, and lacing skates
Support birthday parties and other events to provide fun, safe and energetic experiences as needed
Sell concessions while learning the intricacies of popping the best popcorn in Seattle
Answer customer emails and phone call inquiries about the facility, assist with program registration and keep up with knowledge of programs offered in the facility
Be the frontline in keeping the facility clean and safe, with regular cleaning and tidying duties
Participate in required training and staff meetings
Professionally and accurately execute facility policies and procedures
If you know how to skate, candidate might also perform the Skate Monitor role as described in Skate Monitor role
Weekend shifts (Fridays, Saturdays, and Sundays) are required
Required Experience & Qualifications:
Customer service experience
Sales transaction management
Strong verbal communication skills, with the ability to present and communicate with customers
A high degree of personal integrity and consistently put the interests of the organization first
Excellent communicator
Passion for hospitality and customer service
Able to work under pressure in a fast-paced environment
Preferred Experience & Qualifications:
Recreation facility or other customer service front desk experience
Experience with youth sports
Understanding of event and on-ice programming
Work experience at an ice facility or other related sports complex
Experience with sports scheduling software (preferably DAYSMART)
Current Food Handler's Permit
Working Conditions:
Must be able to work a flexible schedule. Weekends, nights, and holidays required.
Position is performed throughout a recreational facility. Work will be done on and around the ice. Position involves sitting, standing, walking, stooping, lifting, carrying, pushing, pulling, and ice skating, if part of skill set.
Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
Part-time hourly role.
Position available for individuals 16
Total Rewards Package:
Compensation:
In accordance with Washington's Equal Pay and Opportunity Act, the starting pay rate for this position is $20.00. Actual pay will depend on employee's experience and other job-related factors permitted by law
Overtime eligibility
Benefits & Perks:
Company-paid Orca card
Corporate office located at the Kraken Community Iceplex in Northgate; within walking distance of the Northgate Light Rail Station and Northgate Transit Center; free parking
Discounts throughout Kraken Community Iceplex including Team Store, 32 Bar & Grill and Starbucks
Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state, or federal laws.