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FRONT END/LEAD CLERK
Kroger
Kroger Madison, WI
Apply
$76k-108k (estimate)
Full Time 4 Days Ago
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Kroger is Hiring a FRONT END/LEAD CLERK Near Madison, WI

Job Description
Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities
  • Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
  • Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
  • Ensure safe, effective and efficient customer service is provided throughout department.
  • Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
  • Provide training, support and follow up on all aspects of Key Retailing.
  • Coach and train customer service manager and front end supervisors.
  • Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
  • Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
  • Follow through on special assignments and perform any and all duties as assigned.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
Qualifications
Minimum
  • Willing to work mornings, afternoons, evenings, or nights as the work demands.
  • Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
  • Store retail experience with an emphasis on customer service and front-end operations.
  • Ability to multi task and handle large workloads.
  • Effective written and oral communication skills.
  • Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
  • Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
  • Past work record must exhibit a high level of integrity and dependability.
Desired
  • Thorough experience in customer service and all phases of front-end operations.

Job Summary

JOB TYPE

Full Time

SALARY

$76k-108k (estimate)

POST DATE

09/05/2024

EXPIRATION DATE

09/22/2024

WEBSITE

thekrogerco.com

HEADQUARTERS

CLARKSVILLE, TN

SIZE

>50,000

FOUNDED

1883

CEO

BRYAN PERRY

REVENUE

>$50B

INDUSTRY

Retail

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About Kroger

At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple taglineFresh for Everyone. Kroger ranks as one of the worlds largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pick ... up, ship and delivery, serving America through food inspiration and uplift. Customers love Our Brands, including the popular Kroger, Private Selection and Simple Truth brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025. To learn more about us or apply for a job, visit TheKrogerCo.com. More
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