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Description
KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awarded the 2019 - 2023 Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2020, 2021, 2022, and 2023 Best for Vets List by Military Times in addition to winning the 2021, 2022, and 2023 Department of Labor “Hire Vets” Platinum Medallion Award.
Position Overview: We are seeking a highly motivated and experienced Program Manager to join our team. The ideal candidate will have a strong background in managing call centers and customer service centers, with a focus on ensuring compliance with established business rules and achieving key performance metrics. The Program Manager will be responsible for overseeing the Customer Service Representatives (CSRs) and Supervisors, ensuring that they are meeting performance goals and providing excellent customer service.
Benefits:
· Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
· HSA / FSA Medical Plans
· PTO
· Flexible Work Environment and Encourage Work/Life Balance
· 401K with Company Match
· Observes all federal holidays
· Professional Development/Tuition Reimbursement Program
· Annual Career Development Process
Job Type: Full-time/Exempt
Location: Shepherdstown, WV or NOVA, area
Anticipated Start Date: August 1st, 2024
Position is Contingent Upon Contract Award
Position Responsibilities:
Requirements
Position Requirements:
Preferred Skills/Experience:
KSA Integration is an equal-opportunity employer.
Full Time
Business Services
$86k-118k (estimate)
04/28/2024
07/25/2024
ksaintegration.com
STAFFORD, VA
25 - 50
2010
KEITH STALDER
<$5M
Business Services
KSA is a service-disabled, veteran-owned small business based in Arlington, VA. Our mission is to provide business solutions to resolve your most difficult organizational problems. Our unique system for understanding organizational challenges allows us to identify root causes and then implement innovative, enduring solutions. We are serious, thoroughly expert and accomplished practitioners of organizational leadership and process transformation. We use our experience to help organizations build for the future while dealing with the troubles of today. As a result, our clients become brilliant a...t business basics through visionary, progressive and sustained improvements. KSA is focused on your specific problems and needs. We work with you to understand your challenges and create unique solutions that solve root cause issues. Once we fix them, they stay fixed. Learn more about us at www.ksaintegration.com and subscribe to our Leadership Blog here: http://eepurl.com/cCd3VD
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