7 Customer Support Specialist - Remote USA Jobs in Arizona, AZ
KTI Talent Indicator is Hiring a Remote Customer Support Specialist - Remote USA
Responsibilities
- Customer Interaction:Respond to customer inquiries and issues through various communication channels (phone, email, chat, or social media). Provide prompt, accurate, and courteous responses to customer questions and concerns. Maintain professionalism and empathy when dealing with customers, even in challenging situations.
- Issue Resolution: Troubleshoot and diagnose customer problems or complaints to find effective solutions.Escalate complex issues to higher-level support or other departments when necessary Follow established procedures and guidelines to ensure consistent issue resolution.
- Product/Service Knowledge: Develop a deep understanding of the company's products or services to provide accurate information to customers. Stay updated on product/service updates and changes to deliver the most relevant information.
- Documentation: Maintain detailed records of customer interactions and solutions provided. Document common issues and their resolutions for future reference.
- Customer Feedback: Gather and analyze customer feedback to identify trends, areas for improvement, and potential product/service enhancements. Share valuable customer insights with relevant teams to drive improvements.
- Cross-functional Collaboration: Collaborate with other departments such as sales, product development, and marketing to address customer needs and communicate feedback effectively.
- Training and Development: Stay current on industry trends, customer service best practices, and company policies through training and self-development.
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma.
- Retirement Savings Plan
- Paid Time Off
- Sign on Bonus
- Professional Development
- Employee Assistance Program (EAP)
- Wellness Programs
- Employee Discounts
- Flexible Work Arrangements
Job Summary
Full Time
$55k-71k (estimate)
07/06/2024
08/03/2024
The job skills required for Customer Support Specialist - Remote USA include Customer Service, Problem Solving, Communication Skills, Customer Support, Customer Satisfaction, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist - Remote USA. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist - Remote USA. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist - Remote USA positions, which can be used as a reference in future career path planning. As a Customer Support Specialist - Remote USA, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist - Remote USA. You can explore the career advancement for a Customer Support Specialist - Remote USA below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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