14 Air Logistics Customer Care Manager Jobs in Minneapolis, MN
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Air Logistics Customer Care Manager
$72k-92k (estimate)
Full Time | Transportation
2 Days Ago
Kuehne + Nagel is Hiring an Air Logistics Customer Care Manager Near Minneapolis, MN
- Provide leadership and direction to the Customer Care Location organization
- Manage 3 direct reports and 10 indirect reports
- Actively drive the Kuehne Nagel experience with employees by leading staff development, growth, regular 1on1s, training, coaching and performance enablement to its fullest
- Ensure staff follow all established procedures, provide feedback to employees, and assist them with difficult tasks
- Ensure close cooperation with Branch management as well as Operational/Revenue Care Center managers and teams for an optimized customer experience
- Actively manage interfaces and information / knowledge exchange between our customers and amongst KN teams
- Focus on continuous improvement on processes and controls aiming for a consistent customer centric model
- Identify repetitive tasks and migrate them to shared service center better allowing Customer Care staff to focus on the customer directly
- Expand and maintain the use of automatically loaded customer rates to streamline billing process
- Work closely with Air Process Manager to improve automation and efficiency
- Report to Branch manager
- Schedule: Monday-Friday 9am-5pm
Job Summary
JOB TYPE
Full Time
INDUSTRY
Transportation
SALARY
$72k-92k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
08/24/2024
WEBSITE
us.kuehne-nagel.com
HEADQUARTERS
LEWISVILLE, TX
SIZE
25 - 50
FOUNDED
2020
CEO
DAVID HENDERSON
REVENUE
<$5M
INDUSTRY
Transportation
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