Kuehne + Nagel is Hiring a Key Account Manager - Industrials - Global Account Program Near Atlanta, GA
Directly manages Key Account, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio
Understands the customers organization and decision making process
Understands the customers business model and business environment as well as the competitive environment of the customer
Negotiates rates and service contracts with customers in alignment with the BU’s and ensures all commercial requirements are documented and maintained as needed by the BU’s
Understand, at an expert level, the vertical service offerings of KN
Complies with KN sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system)
Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting)
Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager
Effectively hands over and transitions new business into operations to ensure that customer requirements and KN commitments are met
Conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery