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QuickSTAT - 2nd Shift Customer Care Specialist
Kuehne + Nagel Herndon, VA
$70k-87k (estimate)
Full Time | Transportation 1 Month Ago
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Kuehne + Nagel is Hiring a QuickSTAT - 2nd Shift Customer Care Specialist Near Herndon, VA

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Herndon site is looking for a new Healthcare Customer Care Specialist to join our Air Logistics team.

Your Role

Develop and maintain relationships with clientsProvide shipment-specific processing and timely communication of order updates.

Your Responsibilities

  • Plan shipments in coordination with clients’ requirements
  • Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and operating procedures.
  • Escalate all client issues to the management team as required.
  • Identify and implement strategies to improve quality of service and productivity
  • Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team
  • Report to National Air Logistics Healthcare Manager
  • Schedule: Monday-Friday 3am -11pm

Your Skills and Experiences

  • Associate's degree or equivalent experience
  • 2 years in a call center environment or logistics


Good Reasons to Join

At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $22 and $25. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1

About Kuehne Nagel

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne Nagel and look forward to receiving your application.
In 2018, Quick become part of Kuehne Nagel Group. Specializing in time- and temperature-sensitive logistics for the healthcare and life science industry, QuickSTAT helps the world’s leading pharma and biotech companies bring new cell and gene therapies and personalized medicines to market worldwide. This is in addition to its life-changing and life-saving work transporting organs, tissue and corneas for transplant and research.

CONTACT

US Talent Acquisition

USA.Talent.Acquisition@Kuehne-Nagel.com

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$70k-87k (estimate)

POST DATE

08/06/2024

EXPIRATION DATE

08/08/2024

WEBSITE

us.kuehne-nagel.com

HEADQUARTERS

LEWISVILLE, TX

SIZE

25 - 50

FOUNDED

2020

CEO

DAVID HENDERSON

REVENUE

<$5M

INDUSTRY

Transportation

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