Sea Logistics Customer Care Manager |United States | US2057461
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our San Francisco, CA site looking for a new Customer Care Manager to join our Sea Logistics team.
YOUR ROLE
Reporting to the Branch Manager you will have the overall responsibility for representing Kuehne Nagel in the local community that embraces both internal & external Sea Logistics Customer's. The Sea Logistics Customer Care Location Manager is responsible for implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. In addition, the Individual will be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing any and all Customer complaints in a timely & satisfactory manner. The overall goal is Customer growth, satisfaction, and retention.
YOUR RESPONSIBILITIES

• You will provide leadership, direction and monitor the Performance of the local Customer Care team.
• High Level Monitoring of Sea Logistics Operational Care Center Team.
• You will oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary.
• Close cooperation with the Customer Care Location Manager as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience.
• Profit Maximization - avoid additional costs & expenses due to internal service failure.
• Financial Excellence & Development.
• You will pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel.
• Manage Customer retention & seek for organic growth opportunities & new Business opportunities.

YOUR SKILLS AND EXPERIENCES

• 3 years Sea Logistics experience
• 2 years of Leadership experience
• You have the ability to work a hybrid schedule, reporting to the office 4 days a week.

GOOD REASON TO JOIN
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $85,000.00 and $100,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1
ABOUT KUEHNE NAGEL
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com