3 Sea Logistics Customer Care Specialist Jobs in Jersey, NJ
Kuehne + Nagel is Hiring a Sea Logistics Customer Care Specialist Near Jersey, NJ
Your Role
At Kuehne Nagel our Sea Logistics Business Unit is on a mission to ensure every client leaves with a smile. Reporting to the Sea Logistics Customer Care Supervisor you will be at the forefront of this mission, delivering top-notch service with a warm smile and a can-do attitude. Join us in our dynamic, results-driven environment where exceeding expectations is just the beginning!Your Responsibilities
- Responsive Communication: You will be the friendly voice our customers need, promptly addressing their inquiries through various channels. With professionalism and empathy, you'll ensure they receive accurate and timely information that leaves them feeling valued.
- Creative Troubleshooting: Put on your problem-solving hat and dive into resolving customer needs with flair! Whether it's a simple hiccup or a complex challenge, your creative solutions and diplomatic approach will save the day. Team
- Collaboration: Teamwork makes the dream work! Collaborate with our rockstar sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience to new heights.
- Master of Documentation: Keep our records shipshape! Your meticulous record-keeping in our customer service management system ensures no customer concern slips through the cracks, allowing for smooth follow-up and resolution.
- Thriving in a Results-Driven Environment: Dive into the excitement of our results-driven culture! Meeting and exceeding individual and team performance goals is our bread and butter, with a focus on response times, customer satisfaction, and quality metrics.
- Customer Delight: Your prompt, professional, and empathetic responses will turn every customer interaction into a delightful experience.
- Empowerment Through Information: Providing accurate and timely information will empower customers to make informed decisions and maximize their satisfaction with our products and services.
- Smooth Sailing: With your efficient troubleshooting skills, you'll navigate through challenges to ensure our customers enjoy a seamless journey.
- Team Harmony: Collaboration with fellow teams will create a symphony of support, ensuring every customer concern is addressed with precision and care.
- Building Loyalty: Your commitment to exceeding performance goals will build a loyal customer base, ensuring their satisfaction and retention for the long haul.
Your Skills and Experiences
- 5 Years experience with Sea Logistics
- 5 Years Customer Service experience
- You have extensive knowledge of Sea Logistics import processing from A-Z
- You have excellent written and verbal communication skills
- You have the ability to pay attention to detail
- You have the ability to work a hybrid schedule requiring you to report onsite 4 days per week
- You have the ability to travel for business and training purposes
Good Reasons to Join
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $26.44 and $33.65. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1About Kuehne Nagel
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world’s leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
Job Summary
Full Time
Transportation
$54k-67k (estimate)
02/02/2023
11/12/2024
us.kuehne-nagel.com
LEWISVILLE, TX
25 - 50
2020
DAVID HENDERSON
<$5M
Transportation
Related Companies
The job skills required for Sea Logistics Customer Care Specialist include Customer Service, Customer Support, Customer Care, Customer Relationship, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Sea Logistics Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sea Logistics Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sea Logistics Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Sea Logistics Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sea Logistics Customer Care Specialist. You can explore the career advancement for a Sea Logistics Customer Care Specialist below and select your interested title to get hiring information.
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