Sea Logistics Customer Care Specialist |United States | US2066845
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Miami site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.
YOUR ROLE
Reporting to the Sea Logistics Customer Care Manager you will support Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.
YOUR RESPONSIBILITIES

• You will maintain files related to all sea import shipments.
• Collaborate with employees in all Kuehne Nagel offices.
• Always challenge status quo when it comes to process improvement and cost control.
• Process files while following all procedures.
• You will maintain real-time visibility of our customers' transactions.
• Create all elements of the customer information into our core operating systems and tools by requesting Business Profile creation/updates and maintenance of Wiki page.
• Monitor, prioritize and balance customer specific needs daily by answering queries and requests through multi-channel communication streams.
• Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs.

YOUR SKILLS AND EXPERIENCES

• High school diploma or equivalent.
• 1 years of freight forwarding experience.
• 1 years of customer service experience.

GOOD REASON TO JOIN
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter's job code]
ABOUT KUEHNE NAGEL
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com