Summary

Develops business and marketing plans for Insurance companies, adjusters, and agencies. Prepares and monitors insurance billings and follows up on outstanding payables. Assists Body Shop Manager with administrative tasks involving collision estimates and work in process. Closes out month-end reporting duties as assigned by the General Office.

Essential Duties

• Forecasts goals and objectives for the department and assists management in meeting them.
• Monitors the performance of all body shop metrics.
• Prepares and administers an annual operating budget for the body shop.
• Directs marketing plans and schedules regular contacts to encourage business.
• Establishes and maintains good working relationships with insurance adjusters.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Implements aggressive advertising plan to increase body shop business.
• Monitors daily productivity reports and corresponding payroll records.
• Follows up on parts department orders to ensure parts availability.
• Monitors progress and completion of vehicles in the shop and calls customers as necessary
• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties.
• Prepares final billing for completed repair orders.
• Controls accounts receivable for body repair work.
• Maintains professional appearance.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one- to three-months of related experience and/or training; or equivalent combination of education and experience.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person