Company Overview:

Kurmi is an international software company that develops, and markets software solutions dedicated to the management of Unified Communication (UC), Collaboration and Contact Center services. The software suite enhances the administration of resources, including activation, deployment and daily management of UC system components such as instant messaging (chat), presence information, voice (incl. IP telephony), mobility features (extension mobility and single no. reach), audio, web-conferencing and video.

Kurmi serves large commercial, services providers and governmental organizations and millions of users worldwide. Headquartered in France, Kurmi has an international coverage with offices in North America, Europe, and MEA to support their fast-growing market demand.

Department description:

Our US Sales team is a mix of Sales, Pre-Sales and Marketing profiles. Our day-to-day activities are focused on driving new customer acquisition and reinforcing our customers satisfaction and long-term retention. Kurmi has built a strong sales framework around sales methodology, pre-sales engagement, channel engagement, value proposition. Our offering and capacities are extending to offer additional value to our customers and partners.

Job description and Responsibilities:

Your main mission is to achieve sales targets through new account sales. The Key Account Manager will implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities:

• Map and recruit new accounts with potential for business development.
• Execute on Account Based sales strategy to build a qualified pipeline.
• Engage with key reseller and strategic partners to proactively co-sell Kurmi and drive pipeline growth.
• Ability to execute on qualified outbound sales efforts to build a qualified pipeline.
• Understanding and ability to execute an account plan using a defined sales process.
• Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
• Collaborate with cross-functional teams, such as marketing and Pre Sales
• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
• Maintain the company's CRM management system and ensure data accuracy, sales forecasts.
• Manage contract negotiations, renewals, and pricing discussions
• Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
• Collaborate with product development teams to provide feedback and insights from clients, contributing to the development of new products/services.

Qualifications :

• Minimum 7 year’s experience in account management role
• You have used and acquired a good understanding of CRM (Salesforce)
• Experience in the SaaS, Unified Communications and/or Telecom industry would be a strong plus
• Knowledge about Avaya, Cisco, Microsoft, Zoom as it relates to Unified Communications or Collaboration.

Competencies & Soft Skills:

• You are a "hunter" and have the ability to generate partner referral opportunities while also developing long-term partner relationships.
• Ability to bring creativity to account planning and management
• Solution-focused and service-oriented.
• Proactive, and highly organized.
• Work Environment: Thrive in a fast-paced business environment with customer interaction, deadlines, and high-value expectations.

Others:

• Ability and willingness to travel up to 25% of time
• Full time

Benefits:

• The pay range for this position in New York City is $120,000 - $140,000 Commissions
• Base pay offered may vary depending on location, job-related knowledge, skills, and experience
• Benefits (medical, dental, vision and 401K)