Hospital Admissions Supervisor

Position Summary:

• The Hospital Admissions Supervisor manages the Admissions Department by overseeing all services and team members in the department. This role will serve as the liaison between referral sources and external community partners and will assist with the coordination of intakes and assessments for short term hospitalization of clients. Additionally, the supervisor will be part of the treatment team and may be a primary contact with customers’ health plans. The supervisor will collaborate with physicians, nurses, and UR to ensure timely, accurate and complete assessments are performed on children and youth and making appropriate referrals for placement and services based on assessment. The job is fast paced and requires accuracy and attention to detail. Must possess outstanding customer service skills.

Schedule:

• Remote 95% of the time; must be willing to travel to Kansas City Area for initial training and then when needed

Education:

• Bachelor’s degree in a human service field (i.e. Social Work, Education, Sociology, Psychology, Counseling, Human Relations) or Criminal Justice preferred

Experience:

• Experience working with economically disadvantaged, vulnerable or at risk youth and/or young adults. Prefer a minimum of two years of experience that is directly related to the duties and responsibilities specified.
• Must be proficient with technology/computer usage due to remote nature of the job.

Preferred Experience/Skills:

• Requires Intermediate skills in Microsoft Office Suite, including Word, Excel, and Outlook email

Certification/Licensure:

• Valid Drivers License
• Valid Auto Insurance
• At least 20 years old

Job Duties/Responsibilities:

• Provide respectful and inclusive leadership to the Admissions department’s employees regardless of age, gender identity, sexual orientation, race, religion, veteran status, or ethnic background.
• Practice conduct that displays respect for all KVC colleagues and community stakeholders regardless of age, gender identity, sexual orientation, race, religion, veteran status or ethnicity.
• Provide excellent customer service
• Manage daily schedule of shifts including overnight or weekend coverage
• Hire and train new staff and manage ongoing training for admissions team members
• Serve as a liaison between community partners
• Oversee hospital and residential admissions for KVC hospitals
• Accepts and processes appropriate intake calls, walk-ins and referrals brought to the KVC Psychiatric Hospital
• Ensures children and youth referred to KVC receive timely, accurate and complete intake and assessment
• Maintains strictest confidentiality about youth/child/family information
• Frequent telephonic interface with health plans; maintain accurate recording of information and insuring that this is provided to others in an accurate fashion
• Gathers data, complies information, and completely and accurately (including grammar and spelling) enters information into the data management system
• Understands, is knowledgeable, and remains up-to-date on JIAC and KVC policies and procedures, KVC programs and services and outside community agencies
• Communicates effectively and respectfully both orally and in writing with children/youth, family members, staff, other service agencies, and the general public; as well, uses strong active listening skills
• Possesses strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Maintain proficiency in agency computer applications, including but not limited to Electronic Medical Records and Human Resources Information Systems
• Regularly attends monthly staff meeting, or reviews minutes of meetings to remain up-to-date; attends staff conferences and in-service training as required or needed
• Notifies Supervisor or Director verbally within the required amount of time of a reportable condition, critical incident, accident and/or injury of staff or child/youth, or investigation that involves the programs supervised.
• Discuss and/or obtain advance approval from Supervisor to attend training, submit check requests, vacation requests, and reimbursement requests

Join us:

• We’re an equal opportunity employer committed to diversity and inclusion. We welcome applications from individuals of all backgrounds and experiences.