Summary
The barista/ Busser is responsible for the preparation of all drinks or beverages with a focus on caffeinated beverages (Lattes, Espressos, Chai, etc.), is passionate about food and beverage preparation and educating guests on the variations of drinks presented.
Responsibilities
• Prepares and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages
• Welcomes guests, determines their coffee interests and needs, informs them of specials or new items, answers questions, and accepts orders
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Prepares and sells coffee and tea drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
• Prepares foods, baked goods and pastries, sandwiches
• Grinds and blends coffee beans, brews coffee and tea, and serves items to customers.
• Packages food and beverages for sale.
• Cleans and restocks work and dining areas, empties trash and sanitizes equipment and utensils.
• Learns about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
• Updates signage and displays to attract guests
• Takes inventory and replenishes items in display cases, at tables, or behind the counter.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Orders, receives and stocks supplies
• Resolves guest complaints and communicates with Manager on duty throughout interaction
• Processes and expedites payments in a timely fashion Requirements
• Proven experience as a barista
• Good understanding of restaurant health and safety regulations
• Dexterity in using kitchen equipment or utensils and carry heavy trays
• Well-organized
• Excellent communication skills
• Outstanding coordination and multi-tasking abilities
• Commitment to customer satisfaction and service excellence.
• Ability to handle a high-pressure, fast-paced, and stressful environment
• High school diploma or GED
• High level attention to detail
• Excellent time management skills
• Availability to work around peak hours, including nights, early mornings, weekends, and holidays.
• A polite, engaging personality
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment • Careful and proper handling of very hot beverages
Skills
• Guest Focus
• Flexibility
• Organizational Skills
• Teamwork Orientation
• Time Management
• Excellent communication skills
• Ability to work unsupervised and deliver quality work
• Enthusiasm to develop skills and knowledge
• Good level of literacy and numeracy
• Adaptable to change and willing to embrace new ideas and processes
Certificates and Licenses:
Food Handler Certificate
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk; sit and use hands. The employee is occasionally required to reach with hands and arms. Lifting, moving and carrying of food trays, dinnerware and drinks, furniture, garbage etc The employee must occasionally lift and/or move up to 50 pounds. Must be able to stand, lift and bend for extended periods of time. Role may include job duties or tasks requiring repetitive motion. Exposure to hot kitchen elements or cleaning materials. Frequent use of hand to finger motions, handle or feel objects, reach with hands and arms
*We are an equal opportunity employer, and consider all qualified applicants regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.