3 Service Host-Call Center Jobs in Charles, LA
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Service Host-Call Center
$30k-43k (estimate)
Full Time
7 Days Ago
L'Auberge Lake Charles is Hiring a Service Host-Call Center Near Charles, LA
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us. Equal Opportunity Employer
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
- Encourages customers to use the myChoice card, explaining the advantages of the card, as well as promoting the usage.
- Explains complimentary structure, as well as how and why customers qualify for different levels of complimentary; determines complimentaries to be awarded and issues complimentaries based upon player activity.
- Builds and retains customer relations for our 4 and 5 Star guests.
- Awards customer complimentaries based on gaming action and program guidelines.
- Coordinates guest rooms, meals and show reservations, and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
- Assists in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.
- Assists in ticket distribution for all special events.
- Manages the internal requests by phone for the entire property pertaining to complimentaries for patrons, transportation requests, suite upgrades, and hotel stay extensions.
- Oversees reservation blocks and rates for all systems including the Theo Calendar located on Sharepoin
- Must be able to use the equipment associated with the position, including, but not limited to, AS/400.
- Ability to review and comprehend all necessary documentation.
- Ability to inspect and maintain areas for which responsible.
- Ability to communicate effectively with all levels of employees.
- Ability to effectively and efficiently move around work area.
- This position operates in a working environment that is subject to varying levels of crowds and noise.
- Ability to speak clearly on the phone and communicate efficiently while making outbound calls.
- ACSC Computer System
- LMS Computer System
- Microsoft Office
- Sharepoint Computer System
- Telephone System, ten-key, typewriter
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us. Equal Opportunity Employer
Job Summary
JOB TYPE
Full Time
SALARY
$30k-43k (estimate)
POST DATE
06/22/2024
EXPIRATION DATE
07/19/2024
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