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Customer service representative
$56k-72k (estimate)
Full Time | Durable Manufacturing 2 Weeks Ago
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L&M Corrugated Container is Hiring a Customer service representative Near Kenosha, WI

Who we are

L&M Corrugated Container Corp. is a rapidly growing, 40 year strong company that designs, manufactures, and distributes corrugated packaging.

Our purpose is to be, A passionate family, making a positive impact on the world.

Our Core Values is something all of our employees live by each day & we can see it in the great work we produce. L&M is always working towards the same goal.

What you want. When you want it. Packaging made simple.

What we are Looking for

We are looking for a quality-focused, friendly, and passionate Customer Service Rep. to join our L&M Team. The ideal person will bring strong technical customer service skills to a highly collaborative and results driven department.

This individual needs to be able to work autonomously and thrive in an environment of ownership and accountability, while supporting their teammates when help is needed.

Primary Responsibilities

  • Supports new and potential customers by answering product and service questions; suggesting information about other products and services.
  • Place or cancel orders; opens customer accounts by recording account information.
  • Work closely with the internal Sales team to support customer demands
  • Communicate and work with our Design team to ensure we are meeting customer expectations
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment, and follow-up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Update pricing information and send to Office Manager and customers as needed.

Education, Experience, and Attributes

  • Minimum of 1 year in a technical customer service role in the manufacturing industry
  • Experience in Corrugated is a plus
  • Bachelor's or Associate's degree in Business, Communications, or other related fields preferred
  • Ability to multi-task, while being detail oriented to ensure accuracy
  • Strong social and communication skills.
  • Computer skills and Customer Service software experience a must
  • Excellent time management and organization skills

EEO Statement

L&M Corrugated Container Corporation is an equal opportunity employer.

Last updated : 2024-08-29

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$56k-72k (estimate)

POST DATE

09/01/2024

EXPIRATION DATE

09/12/2024

WEBSITE

lmcontainer.com

HEADQUARTERS

PLATTEVILLE, WI

SIZE

50 - 100

FOUNDED

1979

CEO

STEVEN R LOPES JR

REVENUE

$10M - $50M

INDUSTRY

Durable Manufacturing

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About L&M Corrugated Container

L&M Corrugated Container Corp. was established in 1979 in Zion, IL. L&M has grown significantly since then with two locations in Platteville, WI & Pleasant Prairie, WI. Both plants run daily routes to Chicago, Milwaukee, Dubuque, and Madison with stops all across Northern Illinois and Southern Wisconsin. At L&M, our customers come first. Youll find a can-do, whatever-it-takes spirit is part of our corporate culture; L&M greatly prides itself on the quality and service that is provided for all of our clients.

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