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L’OCCITANE Group is Hiring a Store Manager - Full Time - Waterside Shops Near Naples, FL
Job SummaryThe Store Manager is responsible, both personally and through the management of our Beauty Advisor, for driving sales results, recruiting, and building talent and managing operational excellence and developing brand loyalty in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin. Store Managers exhibit our key values of authenticity and respect and will lead the store with pride, passion, and confidence. Job Responsibilities
Drive Sales Results
Meet or exceed daily, monthly and annual Key Performance Indicators by analyzing key business metrics, developing action plans, communicating ways to drive the business and managing performance of sales associates
Create associate schedules to ensure labor costs are managed strategically
Create and nurture a sense of accountability and entrepreneurial spirit within all associates to drive increased business
Recruit and Build Talent
Source, hire, develop and retain Best in Class Assistant Managers and Beauty Advisors
Consistently seek talent and network to create a pool of qualified candidates
Act as inspiration for The Way to PROSPERITY for L’OCCITANE employees; demonstrate and role model principles and behaviors and create a great place to work every day
Provide consistent positive and constructive feedback to deliver on brand service expectations
Ensure training and development of the team
Cultivate an environment where associates respect and adhere to Company standards of integrity and ethics
Manage Operational Excellence
Maintain, train and coach L'OCCITANE visual and merchandising standards
Maintain consistent communication among store team
Manage all areas related to stock (backroom organization, replenishment, and inventory control)
Ensure standard operating procedures are executed, including testers, damages and other compliance related items
Ensure store is neat, clean, and pristine at all times, and all housekeeping and maintenance of total store is executed daily
Communicate all relevant business information to the team in a timely manner
Manage and approve weekly payroll
Interact transparently with District Managers and associates
Build Brand Loyalty
Maintain strong product knowledge of the entire L’OCCITANE product line
Model and teach others to create a positive and impactful customer experience
Embrace and support our customer loyalty programs
People & Planet
Contribute to the company's waste reduction targets through their support of related in-store initiatives, such as: the Terracycle program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single use plastics, as well as by promoting our refill products to heat targets
All other duties or projects as assigned
Key Performance Indicators
Sales
Customer Service
Talent Acquisition
Teamwork
RequirementsEDUCATION
Bachelor’s degree or equivalency preferred
Experience
4 years’ work experience in retail sales with background in Luxury Boutique management a plus
Experience with creation and implementation of sales and business strategy
Excellent oral and written communication skills required
Intermediate math skills
Computer literacy including MS Office and POS software a plus
Ability to work evenings and weekends
Skills
Proven ability to motivate a sales force and drive results through people
Must possess a positive, professional and energetic attitude, a passion for customer service, selling, operational excellence and talent management
Physical & Travel Requirements
Occasional travel
Must be able to stand and walk for length of shift
Ability to lift up to 25 lbs
Employment is subject to verification of references and background check investigation. All ApplicantsUnited States Applicants Only: